Scope of Work

Managing the daily operations of IT applications of a Telco service provider, providing application management and support.

Roles and Responsibilities

· Manage the daily operation of the IT or Network based Applications within the Test Environment

· Respond to questions and trouble shoot on various IT or Network Based application queries and problems for the customer

· Provide first line support and coordinate second-line and third-line operational support.

· Co-ordinate between the client and vendor issues relating to service or support requests including response to incidents and problems

· Monitor Application Performance and service levels ensuring that SLA performance is maintained..

Qualification

· S1 degree in telecommunication, information technology, computer, electronic, equivalent.

· Min 3 years working experience in a Mobile Telecommunications industry.

· Must have previous data centre experience handling technical calls

· Must understand the concept of customer service and first call resolution

· Must be a customer service oriented individual with good interpersonal skills.

· Good analytical and problem-solving skills.

· Have experience in Database like Oracle Database or SQL Server is an advantage.

· Having experience in one of the following Operating systems: UNIX (HP-Ux or Solaris)

· Good quality English spoken and written.

Additional Skills

· Knowledge in data communications such as TCP/IP, SMPP, SOAP, UCP or Network protocols such as SS7, CAP, ISUP, MAP would be an advantage

· Knowledge and experience in data charging, billing, EAI or CRM is an advantage.

· Proven experience working in a team environment

· Ability to work in pressure situations to meet deadlines and commitment to work the hours to get the job done

We offer attractive remuneration package, training opportunity and good career prospect to the right candidates. Interested candidates are invited to apply on-line to :

sri.ernawati@logica.com

Only shortlisted applicants will be notified.