Scope of Work

Managing the daily operations of IT applications of a Telco service provider, providing application management and support.

Roles and Responsibilities

· Manage the daily operation of the IT or Network based Applications within the Test Environment

· Respond to questions and trouble shoot on various IT or Network Based application queries and problems for the customer

· Provide first line support and coordinate second-line and third-line operational support.

· Co-ordinate between the client and vendor issues relating to service or support requests including response to incidents and problems

· Monitor Application Performance and service levels ensuring that SLA performance is maintained..

Qualification

· S1 degree in telecommunication, information technology, computer, electronic, equivalent.

· Min 3 years working experience in a Mobile Telecommunications industry.

· Must have previous data centre experience handling technical calls

· Must understand the concept of customer service and first call resolution

· Must be a customer service oriented individual with good interpersonal skills.

· Good analytical and problem-solving skills.

· Have experience in Database like Oracle Database or SQL Server is an advantage.

· Having experience in one of the following Operating systems: UNIX (HP-Ux or Solaris)

· Good quality English spoken and written.

Additional Skills

· Knowledge in data communications such as TCP/IP, SMPP, SOAP, UCP or Network protocols such as SS7, CAP, ISUP, MAP would be an advantage

· Knowledge and experience in data charging, billing, EAI or CRM is an advantage.

· Proven experience working in a team environment

· Ability to work in pressure situations to meet deadlines and commitment to work the hours to get the job done

We offer attractive remuneration package, training opportunity and good career prospect to the right candidates. Interested candidates are invited to apply on-line to :

sri.ernawati@logica.com

Only shortlisted applicants will be notified.

Scope of Work

To perform testing design and the planning phases by initially identifying and defining the required tests. Required to monitor the testing, coverage and evaluate ensuring overall quality delivered when testing the Target Test Items.

Roles and Responsibilities

· Perform the detailed analysis and design of the test requirement, test cases and test data

· Work with Clients and Vendor to define, produce and review the Test Specification, Test Scenarios and Test Data.

· Review and provide assistance in the production of Test Strategies and Test Plans

· Involved in the test preparation and execution activities.

· Provide input to the Test Manager on the status of the test preparation and execution activities.

· Able to own action on technical matters raised during the testing and follow up on resolution.

· Must adhere to the Logica Quality and Standard processes as part of Managed Test Services

Qualification

· S1 degree in telecommunication, information technology, computer, electronic, equivalent.

· Experience in a Mobile Telecommunications industry.

· Knowledge of IN, SPN, billing, roaming, mobile services (SMS, MMS), EAI and CRM.

· In depth training in techniques in testing of solutions.

· Demonstrable knowledge of industry leading 3rd party billing and IN vendors such Infinys’ IRB and NSN IN (Charge@Once)

· Should have very good understanding of 2G, 2.5B, 3G technology and the types of services offered.

· Experience with UNIX environment is useful.

· Industry leading knowledge of testing methods used and tools required.

· Good quality English spoken and written.

We offer attractive remuneration package, training opportunity and good career prospect to the right candidates. Interested candidates are invited to apply on-line to :

sri.ernawati@logica.com

Only shortlisted applicants will be notified.