Lowongan Kerja

Main task :

Responsible for operation and maintenance around 1000 BTS ( Radio Link, Power System, Air Conditioning, etc )

Responsibilities :
Provide excellent customer service by responding clients Trouble Tickets and Resolving them within SLA agreement
Manage scheduling for routing maintenance jobs
Reporting to Management

Requirements :

· Min. D3 Electro

· Have strong knowledge of all Windows Systems and PC, as well as experience Siemens/Nokia BTS and NodeB Systems (RA77A, BR9BSS, Microwave radio (HIT770), GSM and UTMS architecture)

· Min. 2 years experience in BTS

· Good communication and managerial skill with proven track

· Fluent in English both written and oral

· Willing to be placed in SUMATERA

Please send your resume, CV and photograph to:

aulia.dewi@ereshatech.com CC hendy.rustam@ereshatech.com

Logica is currently recruiting for positions based in Jakarta, Indonesia, working within a team providing Managed Services to a Telecommunications Client.

Scope of Work

Managing the daily operations of IT applications of a Telco service provider, providing application management and support.

Roles and Responsibilities

· Manage the daily operation of the IT or Network based Applications within the Test Environment

· Respond to questions and trouble shoot on various IT or Network Based application queries and problems for the customer

· Provide first line support and coordinate second-line and third-line operational support.

· Co-ordinate between the client and vendor issues relating to service or support requests including response to incidents and problems

· Monitor Application Performance and service levels ensuring that SLA performance is maintained..

Qualification

· S1 degree in telecommunication, information technology, computer, electronic, equivalent.

· Min 3 years working experience in a Mobile Telecommunications industry.

· Must have previous data centre experience handling technical calls

· Must understand the concept of customer service and first call resolution

· Must be a customer service oriented individual with good interpersonal skills.

· Good analytical and problem-solving skills.

· Have experience in Database like Oracle Database or SQL Server is an advantage.

· Having experience in one of the following Operating systems: UNIX (HP-Ux or Solaris)

· Good quality English spoken and written.

Additional Skills

· Knowledge in data communications such as TCP/IP, SMPP, SOAP, UCP or Network protocols such as SS7, CAP, ISUP, MAP would be an advantage

· Knowledge and experience in data charging, billing, EAI or CRM is an advantage.

· Proven experience working in a team environment

· Ability to work in pressure situations to meet deadlines and commitment to work the hours to get the job done

We offer attractive remuneration package, training opportunity and good career prospect to the right candidates. Interested candidates are invited to apply on-line to :

sri.ernawati@logica.com

Only shortlisted applicants will be notified.